Returns & Refunds

Your satisfaction matters to us. If something isn't right with your order, here's how we can help.

Our return window

You may request a return within [insert number, e.g. 14] days of receiving your order.

To be eligible for a return, items must be:

Unused and in their original condition
In the original packaging, with all tags/seals intact (for hygiene reasons, this applies especially to beauty and personal care items — see note below)
Accompanied by proof of purchase (your order number or confirmation email)

Important: hygiene & beauty products

For health and safety reasons, certain items cannot be returned once opened or used, including:

Makeup (lipsticks, foundations, etc.)
Skincare products (creams, serums, masks)
Grooming devices that have been used (trimmers, shavers)

If a product arrives damaged, faulty, or incorrect, this exclusion does not apply — please contact us immediately and we'll make it right.

How to start a return

Email or WhatsApp us at [insert contact details] with your order number and reason for return
We'll confirm your eligibility and provide return instructions
Once we receive and inspect the returned item, we'll process your refund or exchange

Refunds

Approved refunds are issued to your original payment method within [insert number, e.g. 7–10] business days of us receiving the returned item. Please note your bank or payment provider may take a few additional days to reflect the refund.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or full refund at no extra cost to you.